Frequently Asked Questions
Everything you need to know about your luxury timepiece experience.
Are the watches sold on Dream Watches authentic?
Yes, every timepiece sold on our platform is 100% authentic and undergoes a rigorous inspection process by our master watchmakers to ensure quality and original components.
What kind of warranty do you provide?
We provide a comprehensive 24-month international warranty on all watches, covering mechanical movements and manufacturing defects from the date of purchase.
How long does shipping take?
Standard domestic orders are processed within 48 hours and typically arrive in 3-5 business days. International express shipping usually takes 7-10 business days depending on customs.
What is your return policy?
We offer a 14-day hassle-free return policy. The watch must be in its original, unworn condition with all security tags, protective films, and packaging intact to qualify for a full refund.
Can I have the watch band resized before shipping?
Absolutely. During the checkout process, you can provide your wrist measurements in the 'Special Instructions' field, and our experts will adjust the bracelet for you free of charge.
Are your watches water-resistant?
Water resistance varies by model. While most of our luxury watches are splash-resistant, please refer to the specific ATM rating on the product page before using your watch for swimming or diving.