Returns & Exchanges

At DREAM WATCHES, we want you to be completely satisfied with your luxury timepiece. If your purchase does not meet your expectations, we offer a 30-day return policy for items in original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully place the watch in its original presentation box, including all warranty cards, manuals, and protective films to ensure a full refund.

• 3.
  Shipping Your Return

  Attach the provided prepaid insured shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our master watchmakers verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.